COVID-19 UPDATE!

Dear customer,                                                           

The days are not an easy days. We live in a reality we never knew. And yet, we are continuing to fulfill as much products as we can at our facilities. 

We have implemented company-wide work from home policies. Everybody who can has been working from home for the past few weeks. 

Here's what we're doing to keep fulfillment teams safe:

  • We're staggering shifts and maintaining a 6-foot distance between each station
  • We set up partitions at tables in our break rooms
  • Distributing PPE (Personal protective equipment) such as safety masks and gloves to all employees

We're working closely with our suppliers to ensure we have adequate stock levels.

You can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders and we're sorry about that. 

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

You probably want to know if Is it safe to receive packages from areas where Covid-19 has been reported? - Yes, it's safe. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low. 

This is a difficult time for everyone and we're working hard to adapt to this new reality. 

Uncertainty is scary, but we're in this together. So, please take care of yourself and others and STAY SAFE!

Yours,
NeckoMA