Shipping Policy

BECAUSE OF COVID-19 DELIVERY TIMES MAY BE LONGER THAN USUAL!

We offer FREE shipping to all international destinations. Order processing times between 1~5 business days after the day you placed your order. Most packages are prepared within 24 hours.

Please use this table as a reference for shipping to your country:

Country Shipping Time
United States 12-18 Business Days
Canada 12-20 Business Days
United Kingdom 12-20 Business Days
New Zealand 12-20 Business Days
Australia 12-20 Business Days
Western Europe 10-30 Business Days
Rest of the World 10-30 Business Days

 “Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.

-Once your order ships, you will receive an email that contains your tracking information. You will also receive status updates if your order status changes. Sometimes due to our free item giveaway, free shipping promotion, or the quantity/value of the item being low, tracking is not available. You can track your orders from "TRACK ORDERS" in the main menu

- When you order multiple items we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once.

- Please note we are not responsible for any local import duties/fees.

- We are not responsible for delays in delivery due to events beyond our control, including the shortage of materials, labor strikes, transportation failures, or acts of nature.

At NeckoMA, we do our best to ensure your order arrives on time. However, estimated arrival dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Any questions or inquiries, please email info@neckoma.com